Privacy Policy

1. Introduction

Welcome to myLive.pro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multistreaming platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including:

• Name and email address
• Account credentials
• Billing information (see "Billing and Payment Information" below)
• Profile information

Billing and Payment Information

When you buy a plan or pay an invoice, we keep the records needed to bill you and to keep our accounts:

• The billing details you enter in your account (name, company, address, city, country, tax ID and phone), shown on your invoices
• Your invoices, payments, account balance and its history, refunds and any discount codes you use (amounts are in US dollars)
• From the payment provider, for each payment: the transaction reference, the payment method (for example card or wallet), the processor and the payer's country. Payments are made on the provider's own page; we never receive or store your card number or wallet password
• Your country at sign-up, taken from your connection (the country header our network provider adds), to set your price region. It does not change afterwards unless our team corrects it
• Cancellation and refund requests, including the reason you give and our decision
• The billing emails we send you (invoices, receipts, reminders and request updates)

We use this information to issue invoices, process payments and refunds, send billing emails, prevent fraud (for example, a payment from a country that does not match your region is flagged for review) and meet our accounting obligations. Refunds are described in our Refund Policy.

Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Streaming metadata and statistics

3. How We Use Your Information

We use your information to:

• Provide and maintain our multistreaming services
• Process your transactions and manage your account
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Sharing Your Information

We may share your information in the following situations:

• With streaming platforms: To enable multistreaming to your connected destinations (YouTube, Facebook, Twitch, etc.)
• With service providers: To help us operate our platform and provide services
• With our payment provider: Payments are processed by one payment provider at a time, currently Wayl (thewayl.com). We may also use Stripe (stripe.com) or Paddle (paddle.com); the payment page shows which one handles your payment. The provider receives the amount to charge and our reference for the payment (Stripe also receives your account email), and processes what you enter on its payment page under its own privacy policy. For card subscriptions with Stripe or Paddle, the provider keeps your card to charge renewals
• For legal purposes: To comply with legal obligations or protect our rights
• With your consent: When you have given us permission to share

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify or update your personal information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your information within 30 days, except where we need to retain it for legal purposes. Invoices, payment and refund records are kept for as long as accounting and tax rules require, even after an account is deleted.

8. Third-Party Services

Our platform integrates with third-party streaming services (YouTube, Facebook, Twitch, etc.). When you connect these services, their respective privacy policies apply to the data they collect. We encourage you to review the privacy policies of any third-party services you connect.

9. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

10. Contact Us

If you have questions or concerns about this privacy policy or our practices, please contact us at: